Our Values


We are transforming our company to help our clients transform theirs. Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by this vision and these values.

Purpose: Deliver humanity to business.

Vision: Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Mission: Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

These values are the foundation for our future

Lead every day

We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

  • Create value with every interaction.
  • Own your results and their impact on others and the company.
  • Know your stuff and be prepared.
  • Respectfully stand up when others prefer to sit down.
  • Lead by example.

Do the right thing

We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

  • Do the right thing — all of the time.
  • Act as an owner — treat the company's, clients’, and each others' time and money as your own.
  • Be accountable and hold each other accountable.
  • Deliver on your promises.

Reach for amazing

We are innovators who make amazing things possible. We spark creativity and never accept "can’t."

  • Challenge the status quo — ask "what if?" or "why not?"
    Never accept "we can’t."
  • Don’t be afraid to fail, then learn quickly and adapt.
  • Embrace problems as opportunities and look for creative solutions.
  • Believe in optimism’s power to affect positive results.
  • Go the extra mile to make something happen.

Seek first to understand

We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers and our colleagues.

  • Keep customers at the heart of everything you do.
  • Listen beyond the surface to customers and colleagues.
  • Be present and assume positive intent.
  • Understand others’ perspectives before you act.
  • Treat others as you wish to be treated.

Act as one

We’re stronger together — one company with one purpose and one team. We work together and have each others’ backs.

  • Stand behind your colleagues.
  • Take responsibility individually and for each other — when one wins, we all win; when one fails, we all fail.
  • Bring out the best ideas from everyone — none of us is as
    smart as all of us.
  • Share information openly and have impact across our matrixed organization.

Live life passionately

We believe in our purpose and live it with intensity. We celebrate, laugh and have fun together.

  • Live big or go home.
  • Show up with energy, commitment and a determination
    that doesn’t let up.
  • Love what you do and bring joy to work every day.
  • Take time to celebrate successes.





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Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

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