- What We Do
- Our People
- Client Stories
Board of Directors
Kenneth D. Tuchman is a pioneer in modern business process outsourcing practices. He founded TeleTech in 1982 and has built the company into a leading authority on complex relationship management.
TeleTech was the first firm to depart from the traditional model of the teleservices industry to focus on the more expansive concept of strategy and execution across the entire customer lifecycle.
Tuchman's unique understanding and perspective on the importance of the customer as a strategic asset fuels TeleTech's culture of innovation and commitment to excellence. Ultimately, this revolutionizes the industry through the development of progressive front-to-back-office products and services that truly maximize customer interactions.
Tuchman has served as chairman of the board of directors and chief executive officer for TeleTech continually since its formation. Today, TeleTech is a leading global provider of relationship lifecycle and business process services and continues as the foremost innovator in the business process outsourcing industry.
Steven J. Anenen
Nominating and Governance Committee and Executive Committee
Steven Anenen was elected to the board of directors of TeleTech in May 2016 and serves as a member of the Nominating and Governance Committee and Executive Committee. Mr. Anenen served as CEO and a member of the board of directors for CDK Global, Inc. (NASDAQ: CDK) between September, 2014 and March, 2016. In 2014, Mr. Anenen led the spin-off of the Automatic Data Processing (NASDAQ: ADP) Dealer Services Group to create CDK Global. Prior to CDK spin-off, Mr. Anenen spent almost 40 years with ADP, serving as the president of ADP Dealer Services, a leading provider of technology solutions to the automotive industry, between 2004 and 2014, and senior vice president North America Systems between 1998 and 2004. During his tenure in the automotive industry, Mr. Anenen oversaw the global expansion of the business into more than 100 countries, and led the transition to digital through the transformational acquisition and integration of Cobalt, a leader in digital marketing for the North American automotive industry.
Tracy L. Bahl
Compensation Committee Chair, Nominating and Governance Committee and Executive Committee
Tracy L. Bahl was appointed to the board of directors of TeleTech in July of 2013 and serves as Chair of the Compensation Committee and is a member of the Nominating and Governance Committee and the Executive Committee. Mr. Bahl currently serves as an executive vice president, health plans for CVS Health. Since 2007, he has served as a special advisor to General Atlantic, a leading global growth equity firm with U.S. $20 billion in capital, and its portfolio companies. Between 2013 and 2015, Mr. Bahl served as a member of the board of directors of MedExpress, a chain of urgent care service centers throughout the United States; and between 2008 and 2011 as the executive chairman for Emdeon, a provider of health information exchange and revenue cycle management solutions. Between 1998 and 2007, Mr. Bahl held various senior executive positions as part of UnitedHealth Group, including between 2004 and 2007 as the chief executive officer of Uniprise, a U.S. $7 billion division of UnitedHealth Group; between 2002 and 2004 as chief marketing officer for UnitedHealth Group; and between 1998 and 2002 as the president of Uniprise Strategic Solutions. Prior to UnitedHealth Group, Mr. Bahl was an executive with CIGNA Healthcare. Mr. Bahl also serves as trustee and vice chairman of the Board of Trustees of Gustavus Adolphus College in St. Peter, MN.
Gregory A. Conley
Audit Committee Chair and Compensation Committee
Gregory A. Conley was elected to the board of directors of TeleTech in April 2012 and serves as Chair of the Audit Committee and is a member of the Compensation Committee. Mr. Conley is also a director of HaulHound.com, a trucking logistics company. Between 2012 and early 2014, Mr. Conley served as the chief executive officer of Aha! Software, LLC, a privately held predictive analytics and cloud computing company. Between 2009 and 2011, Mr. Conley served as the chief executive officer and a director of Odyssey Group, SA, a Switzerland-based technology services and software company, and oversaw the sale of the company to Temenos Group AG, a global provider of banking software systems. Between 2004 and 2005, Mr. Conley was the president, chief executive officer and a director of Verio, Inc., a leading global provider of hosting and network services and a subsidiary of Nippon Telephone & Telegraph. From 2001 to 2003, Mr. Conley was the president, chief executive officer and a director of Tanning Technology Corporation, a NASDAQ listed information technology solutions provider, sold to Platinum Equity in 2003. Between 1995 and 2001, Mr. Conley was a senior executive responsible for e-markets and travel and transportation at International Business Machines (NYSE: IBM) and an attorney at Covington & Burling LLP.
Audit Committee, Compensation Committee and Nominating and Governance Committee Chair
Robert Frerichs was elected to the board of directors of TeleTech in August 2012 and serves as a member of the Audit Committee, Compensation Committee and Chair of the Nominating and Governance Committee. Mr. Frerichs is a director of Wedgewood Enterprises Corporation, a privately held investment real estate and management company. Prior to joining our board, Mr. Frerichs was with Accenture (NYSE: ACN) between 1976 and 2012. During his tenure with Accenture, Mr. Frerichs held various leadership roles including group chief executive – North America, chief risk officer and chief operating officer of the communication and high tech operating group, chairman of the capital committee, and a member of Accenture board of partners prior to the Company’s initial public offering in 2001; culminating his 36 year career as the International Chairman of Accenture, Inc. Mr. Frerichs served as a director of Merkle, Inc., a privately held customer relationship marketing agency from 2012 until it was acquired in late 2016. Between 2004 and 2012, Mr. Frerichs served as chairman of the board of Avanade, a joint venture between Accenture and Microsoft. Between 2012 and 2013, Mr. Frerichs was the chairman of the Aricent Group, a global innovation and technology services company, and a director of Cyandia, Inc. an interactive consumer entertainment company. Mr. Frerichs is a Certified Public Accountant.
Marc L. Holtzman
Mr. Holtzman joined TeleTech’s board of directors in July 2014, and served on our Audit Committee from 2014 to May 2016. Mr. Holtzman currently serves as Chairman of the board of the Bank of Kigali in Rwanda and from 2015 to 2017, served as a member of the board and Chief Executive Officer of Kazkommertsbank in Kazakhstan. From 2012 to 2015, Mr. Holtzman served as a member of the board of FTI Consulting, Inc., (NYSE: FCN) a global financial and strategic consulting firm, where he was a member of the nominating and governance committee. Mr. Holtzman served as the Chairman of Meridian Capital HK, a Hong Kong private equity firm from 2012 until 2014, and as the executive vice chairman of Barclays Capital from 2008 and 2012. Between 2003 and 2005, Mr. Holtzman was President of the University of Denver. He also served in the cabinet of Governor Bill Owens as Colorado’s Secretary of Technology between 1999 and 2003.
Ekta Singh-Bushell was elected to the board of directors of TeleTech in May 2017 and serves as a member of the Audit Committee. Ms. Singh-Bushell recently resigned from her role as deputy to the first vice president, chief operating officer executive office, at the Federal Reserve Bank of New York in order to take this position. From 2015 to 2016, she was a partner at DecisionGPS LLC, a business analytics start-up and she continues to serve as a strategic board advisor to the company. Since 2015, Ms. Singh-Bushell has been serving as a member of the board of directors for LifeStream (Taxonometrics, Inc). Between 1998 and 2015, Ms. Singh-Bushell served in various leadership roles with Ernst & Young, including global client services partner between 2005 and 2015, global and Americas IT Effectiveness leader, Northeast advisory people leader, and US innovation & digital strategy leader. Ms. Singh-Bushell is a licensed certified public accountant (CPA) and holds advanced international certifications in governance, information systems security, audit, and control. From 2004 to 2014, Ms. Singh-Bushell served in various leadership roles including treasurer and audit committee chair for the Asian American Federation.